In-Store Experience Concierge

Intuit; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health benefits

Paid time off

Employee stock purchase plan

Employee assistance

Job summary

Intuit in Phoenix is seeking an in-person Customer Advisor focused on hospitality to welcome and guide customers through their tax questions. You will connect with individuals, listen to concerns, and direct them to the right TurboTax service or expert within our retail network.

This year-round, non-exempt role emphasizes high-touch service, clear communication, and proactive follow-up to ensure customers feel cared for.

Qualifications

• 3+ years in hospitality, customer service, or high-touch roles.
• Proven ability to deliver exceptional customer experiences and resolve needs with empathy.
• High school diploma or GED required.

Responsibilities

• Greet customers warmly as they enter the store, setting a professional tone.
• Listen to customers to understand concerns and needs and guide them to the right service.
• Act as a knowledgeable guide to options and connect customers with TurboTax experts.
• Support customers through their full experience with clear, personal touchpoints.

Skills

Hospitality

Customer service

Communication

Empathy

Education

High school diploma or GED

Job description

Intuit in Phoenix is seeking an in-person Customer Advisor focused on hospitality to welcome and guide customers through their tax questions. You will connect with individuals, listen to concerns, and direct them to the right TurboTax service or expert within our retail network.

This year-round, non-exempt role emphasizes high-touch service, clear communication, and proactive follow-up to ensure customers feel cared for.