In-Store Customer Experience Concierge

Intuit; Scottsdale (AZ); On-site; USD 22,041 - 33,062; Part time

Benefits offered by this job

401(k) Savings Plan

Health benefits

Comprehensive paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Discounts on Intuit products

Job summary

Intuit in Scottsdale seeks an in-person Customer Advisor focused on hospitality and delivering a warm, high-touch experience for TurboTax customers.

You will greet, listen, and guide customers to the right service or expert, then follow through from arrival to hand-off, ensuring every touchpoint feels personal and effortless. This year-round role requires 20 hours/week with up to 40 hours during peak tax season.

Qualifications

• 3 or more years of experience in hospitality, customer service, guest relations, or another high-touch customer-facing role.
• Proven track record of delivering exceptional customer experiences.
• High school diploma or GED.
• Experience in hospitality, retail service, or guest-relations environment preferred.

Responsibilities

• Deliver a World-Class Customer Experience
• Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
• Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
• Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
• Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
• Champion the Intuit and TurboTax Brands
• Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
• Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
• Commit to a culture of continuous improvement by actively soliciting and responding to feedback

Skills

Customer service

Hospitality

Empathy

Communication

Education

High school diploma or GED

Job description

Intuit in Scottsdale seeks an in-person Customer Advisor focused on hospitality and delivering a warm, high-touch experience for TurboTax customers.

You will greet, listen, and guide customers to the right service or expert, then follow through from arrival to hand-off, ensuring every touchpoint feels personal and effortless. This year-round role requires 20 hours/week with up to 40 hours during peak tax season.