In-Store Experience Concierge

Intuit Inc.; Chicago (IL); On-site; USD 33,379 - 38,572; Full time

Benefits offered by this job

401(k) Matching

Health benefits

Paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Holiday pay

Discounts on Intuit products

Phone bill reimbursement

Seasonal benefit

Job summary

Intuit Inc. is seeking an in-person Customer Advisor focused on hospitality to welcome and guide customers in TurboTax retail locations. You will connect customers with the right service or expert, listening to concerns and ensuring a smooth hand-off.

The role emphasizes a thoughtful, high-touch experience; a year-round schedule is available with benefits and competitive compensation in Illinois.

Qualifications

• 3+ years in hospitality, customer service, guest relations or a high-touch role.
• Proven track record delivering exceptional customer experiences.
• Excellent communication and empathy to resolve customer needs.

Responsibilities

• Warmly greet customers and set a welcoming, professional tone.
• Listen, ask thoughtful questions, and understand each customer's needs.
• Guide customers to the right service or TurboTax expert.
• Support customers through the full experience with clear, personal touch.
• Reduce friction, answer questions, and follow up to resolve issues.

Skills

Hospitality

Customer service

Guest relations

Empathy

Education

High school diploma or GED

Job description

Intuit Inc. is seeking an in-person Customer Advisor focused on hospitality to welcome and guide customers in TurboTax retail locations. You will connect customers with the right service or expert, listening to concerns and ensuring a smooth hand-off.

The role emphasizes a thoughtful, high-touch experience; a year-round schedule is available with benefits and competitive compensation in Illinois.