In-Store Customer Experience Concierge

Intuit Inc.; Los Angeles (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401(k) Savings Plan

Health benefits

Paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Holiday pay

Product discounts

Phone bill reimbursement

Growth opportunities

Job summary

Intuit Inc. in Southern California is seeking an in-store Customer Advisor who delivers a high-touch hospitality experience. You will greet guests, understand their needs, and guide them to the right TurboTax services or expert, ensuring they feel welcomed and cared for.

This year-round, non-exempt role emphasizes active listening, smooth hand-offs, and brand hospitality. Seasonal options exist; competitive benefits and pay reflect the premium service standard we strive for.

Qualifications

• 3 or more years of experience in hospitality, customer service, guest relations, or another high-touch role.
• Proven track record delivering exceptional customer experiences and resolving needs through effective communication and empathy.
• High school diploma or GED.
• Experience in hospitality, retail service, or guest-relations environment preferred.

Responsibilities

• Warmly greet customers and set a welcoming, professional tone from the first moment.
• Listen attentively and ask thoughtful questions to understand each customer's situation, concerns, and needs.
• Serve as a knowledgeable guide, helping customers understand options and feel confident they are directed to the right service or expert.
• Accompany customers through their experience, from arrival to hand-off, ensuring touchpoints are personal and clear.
• Reduce friction by answering questions, resolving concerns, and removing obstacles.
• Follow up with customers to ensure they received support and any questions are resolved.

Skills

Customer service

Empathy

Communication

Education

High school diploma

Job description

Intuit Inc. in Southern California is seeking an in-store Customer Advisor who delivers a high-touch hospitality experience. You will greet guests, understand their needs, and guide them to the right TurboTax services or expert, ensuring they feel welcomed and cared for.

This year-round, non-exempt role emphasizes active listening, smooth hand-offs, and brand hospitality. Seasonal options exist; competitive benefits and pay reflect the premium service standard we strive for.