In-Store Device Repair Specialist

Best Buy; Montclair (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Montclair, CA is seeking a Geek Squad Advanced Repair Technician to repair customers’ computers and devices and provide technology support in-store.

You’ll diagnose issues, follow procedures, and collaborate with other Agents to ensure excellent customer experiences. Must have 6 months of hands-on repair or troubleshooting experience and be able to work holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Repair experience

Consumer electronics

Job description

Best Buy in Montclair, CA is seeking a Geek Squad Advanced Repair Technician to repair customers’ computers and devices and provide technology support in-store.

You’ll diagnose issues, follow procedures, and collaborate with other Agents to ensure excellent customer experiences. Must have 6 months of hands-on repair or troubleshooting experience and be able to work holidays, nights, and weekends.