In-Store Tech Repair Specialist

Best Buy; City of Tonawanda (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at our local store, providing technology support and repairing customers’ devices. You’ll deliver excellent customer experiences by listening to needs and partnering with other Agents, while following our procedures to diagnose and repair.

If you love tech and helping others, this could be your perfect role. You’ll perform diagnostics, communicate recommendations, and ensure repairs are completed promptly, collaborating with

Qualifications

• Six months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at our local store, providing technology support and repairing customers’ devices. You’ll deliver excellent customer experiences by listening to needs and partnering with other Agents, while following our procedures to diagnose and repair.

If you love tech and helping others, this could be your perfect role. You’ll perform diagnostics, communicate recommendations, and ensure repairs are completed promptly, collaborating with