In-Store Tech Repair Specialist

Best Buy

Ashland (MO)

On-site

USD 19,000 - 28,000

Full time

8 days ago

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Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy is looking for a Geek Squad Advanced Repair Technician to work at our local store, providing technology support and repairing customers’ computers and devices. You’ll listen to customer needs, troubleshoot and follow established procedures, delivering friendly service and helping customers maximize their tech investments.

You’ll perform diagnostics, communicate findings, and coordinate with teammates to document repairs and ensure timely completion.

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets and certifications through training courses.