In-Store Customer Support Specialist (Loans)

LoanMax Title Loans; Mission (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

On-the-job training

Full-time schedule

Career growth

Medical, dental, vision

Job summary

LoanMax Title Loans in Lansing, KS is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, vehicle evaluations, and payment processing. You will maintain regular communication with customers and ensure policy compliance.

As a core member of our team, you will deliver honest, respectful service while handling data entry and record-keeping to support smooth loan operations in a full-time role.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a positive attitude.
• Full-time availability and reliable work ethic.
• Prior customer service experience is preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and laws.

Skills

Customer service

Communication skills

Data entry

Detail-oriented

Positive attitude

Education

High school diploma or equivalent

Job description

LoanMax Title Loans in Lansing, KS is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, vehicle evaluations, and payment processing. You will maintain regular communication with customers and ensure policy compliance.

As a core member of our team, you will deliver honest, respectful service while handling data entry and record-keeping to support smooth loan operations in a full-time role.