In-Store Customer Support Specialist - Full-Time Growth

LoanMax Title Loans; North Kansas City (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid training

Full-time schedule

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and customers with loan products, vehicle evaluations, loan payments, and accurate record-keeping. The role emphasizes courteous communication, policy compliance, and building trust with clients.

Daily responsibilities include handling in-person and phone inquiries, explaining terms, and ensuring timely updates to customer accounts.

Qualifications

• Excellent communication skills required.
• Positive attitude and strong work ethic.
• Detail-oriented and organized.
• Customer service mindset preferred.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and customers with loan products, vehicle evaluations, loan payments, and accurate record-keeping. The role emphasizes courteous communication, policy compliance, and building trust with clients.

Daily responsibilities include handling in-person and phone inquiries, explaining terms, and ensuring timely updates to customer accounts.