In-Store Customer Solutions Specialist

CFO Trane U.S. Inc.-CFO; Troy (MI); On-site; USD 44,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Family building benefits

Job summary

Trane Technologies is hiring a Customer Sales Associate to serve customers at our Trane Supply stores. You will resolve parts or equipment issues, deliver high-quality parts and solutions, and drive customer satisfaction through accurate order management and knowledgeable product guidance.

You will need strong product knowledge, the ability to meet sales goals, and comfort working with customers in person or by phone.

Qualifications

• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales

Customer service

Sales experience

Job description

Trane Technologies is hiring a Customer Sales Associate to serve customers at our Trane Supply stores. You will resolve parts or equipment issues, deliver high-quality parts and solutions, and drive customer satisfaction through accurate order management and knowledgeable product guidance.

You will need strong product knowledge, the ability to meet sales goals, and comfort working with customers in person or by phone.