In-Store Customer Solutions & Sales Advisor

CFO Trane U.S. Inc.-CFO; Columbus (OH); On-site; USD 38,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies is seeking a Customer Sales Associate to be the trusted advisor in Trane Supply stores, resolving parts or equipment issues and delivering high-quality parts promptly. You will excel by understanding product offerings, meeting sales goals, and managing orders with accuracy while providing a premier customer experience.

The role requires HS diploma, inside sales or related experience, and the ability to work in a fast-paced, customer-focused setting.

Qualifications

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales

Customer service

Relationship building

Education

HS Diploma or GED

Job description

Trane Technologies is seeking a Customer Sales Associate to be the trusted advisor in Trane Supply stores, resolving parts or equipment issues and delivering high-quality parts promptly. You will excel by understanding product offerings, meeting sales goals, and managing orders with accuracy while providing a premier customer experience.

The role requires HS diploma, inside sales or related experience, and the ability to work in a fast-paced, customer-focused setting.