In-Store Customer Solutions Advisor

Trane Technologies; New York (NY); On-site; USD 51,000 - 103,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in New York is hiring a Customer Sales Associate at Trane Supply stores to assist customers in-person and by phone, resolve parts or equipment issues, and drive sales with product knowledge and promotions.

You will manage orders, respond to inquiries, and ensure timely delivery while delivering a premier customer experience. The role requires strong problem-solving skills, a customer-first attitude, and flexibility to work overtime or weekends.

Qualifications

• HS Diploma or GED required.
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales experience

Customer service

Sales growth

Relationship building

Education

High School Diploma or GED

Job description

Trane Technologies in New York is hiring a Customer Sales Associate at Trane Supply stores to assist customers in-person and by phone, resolve parts or equipment issues, and drive sales with product knowledge and promotions.

You will manage orders, respond to inquiries, and ensure timely delivery while delivering a premier customer experience. The role requires strong problem-solving skills, a customer-first attitude, and flexibility to work overtime or weekends.