In-Store Customer Service Specialist — Loans & Pawn

Community Choice Financial Family of Brands; Idalou (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

LMS access

Career advancement

Educational reimbursement

Medical coverage

401k match

Life & AD&D insurance

Voluntary benefits

Dental insurance

Vision insurance

Disability insurance

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a proactive Customer Service Representative to support our Store Operations. You will guide customers through loan/pawn processes, manage payments and appointments, and develop relationships to drive sales and brand loyalty.

Expect a fast-paced, in-person role with weekend hours and strict security procedures. The role emphasizes customer interaction, compliance with policies and local laws, and the ability to handle multiple tasks while

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver's license, auto insurance, and access to a personal vehicle.
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required per applicable law.
• Ability to meet physical demands including standing, lifting up to 25 lbs, and keyboard use.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.
• Store hours, schedules, and/or the minimum number of hours may change; speak with recruiter for up-to-date requirements.
• Preferred Qualifications: Check cashing experience, document verification, and/or money order processing.
• Preferred: Bilingual English/Spanish may be required for certain locations.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Driving license

MS Office

Point of Sale

Education

High school diploma or equivalent

Tools

Point of Sale

Microsoft Office

CRM system

Job description

Community Choice Financial Family of Brands is seeking a proactive Customer Service Representative to support our Store Operations. You will guide customers through loan/pawn processes, manage payments and appointments, and develop relationships to drive sales and brand loyalty.

Expect a fast-paced, in-person role with weekend hours and strict security procedures. The role emphasizes customer interaction, compliance with policies and local laws, and the ability to handle multiple tasks while