Customer Service Pro | Growth, Training & Benefits

CCF Family of Brands; Indianapolis (IN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

LMS access

Cross-brand training

Key Holder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) retirement plan

Life and AD&D insurance

Disability plans

EAP programs

Discount marketplace

Paid time off

Casual dress code

Job summary

CheckSmart in Indianapolis, IN is seeking a Customer Service Representative to help customers access financial solutions and process transactions such as check cashing, money transfers, and payments. You’ll join a high‑performing team delivering exceptional in‑store experiences.

We offer hands‑on training and development as we invest in your long‑term success. Join a fast‑growing company with room to grow across multiple brands and locations nationwide.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old.
• Background check required.
• Ability to meet the physical demands (standing, moving up to 25 pounds).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information in the POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside of the office, including on-site vehicle appraisals and store errands.

Skills

Communication

Data entry

POS system

Microsoft Office

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Indianapolis, IN is seeking a Customer Service Representative to help customers access financial solutions and process transactions such as check cashing, money transfers, and payments. You’ll join a high‑performing team delivering exceptional in‑store experiences.

We offer hands‑on training and development as we invest in your long‑term success. Join a fast‑growing company with room to grow across multiple brands and locations nationwide.