Customer Service Pro — Fast-Paced Financial Solutions

CCF Family of Brands; Fort Wright (KY); Hybrid; USD 31,000 - 36,000; Full time

Benefits offered by this job

On-the-job training

Learning platform

Cross-brand training

Key Holder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) match

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

CheckSmart in Fort Wright, KY is hiring a Customer Service Representative (CSR) to help people access financial solutions with in‑store support. You will process transactions, build customer relationships, and support routine payments in a fast‑paced environment.

You will receive hands‑on training and development as part of our entry‑level program, with opportunities to advance across the brand family. This role requires full‑time in‑person attendance, including weekends.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Communication skills

Detail-oriented

Data entry

POS system

Microsoft Office

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CheckSmart in Fort Wright, KY is hiring a Customer Service Representative (CSR) to help people access financial solutions with in‑store support. You will process transactions, build customer relationships, and support routine payments in a fast‑paced environment.

You will receive hands‑on training and development as part of our entry‑level program, with opportunities to advance across the brand family. This role requires full‑time in‑person attendance, including weekends.