Customer Service Pro — Training, Growth & Perks

CCF Family of Brands; Cincinnati (OH); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand opportunities

Educational reimbursement

Medical insurance options

Retirement plan (401k)

Life insurance

Disability insurance

Paid time off 12 days

Casual dress code

Job summary

CheckSmart in Cincinnati, OH is seeking a Customer Service Representative to help customers access financial solutions, process transactions like check cashing, money transfers, and payments, and deliver an exceptional in-store experience.

This entry-level role offers hands-on training, development, and opportunities to advance within the CCFFamily of Brands, with a comprehensive benefits package and a casual dress code.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain a full-time in-store presence including weekends and opening/closing procedures.

Skills

Verbal communication

Written communication

Data entry

POS system

Education

High school diploma

Tools

Microsoft Office

Job description

CheckSmart in Cincinnati, OH is seeking a Customer Service Representative to help customers access financial solutions, process transactions like check cashing, money transfers, and payments, and deliver an exceptional in-store experience.

This entry-level role offers hands-on training, development, and opportunities to advance within the CCFFamily of Brands, with a comprehensive benefits package and a casual dress code.