In-Store Customer Service & Payments Specialist

CCF Family of Brands; Lufkin (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand opportunities

Leadership program

Performance-based advancement

Educational reimbursement

Healthcare options

401(k) plan

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

TitleMax in Lufkin, TX is seeking a Customer Service Representative to help local customers access the financial solutions they need, while processing transactions and delivering an exceptional in-store experience.

You will cultivate relationships, review transactions for accuracy, and support community customers with a friendly, professional approach. This is an entry-level role with hands-on training and opportunities to advance within the TitleMax and CCF Family of Brands across the country.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers.
• Detail-oriented with accurate data entry.
• Proficient with phones and POS system.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Ability to lift up to 25 pounds and stand for long periods.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the office, including on-site vehicle appraisals and store errands.
• Maintain store appearance and meet cleanliness standards.
• Maintain security protocols and cash drawer management as needed.
• Uphold compliance with policies and laws and stay current on product changes.
• Work in a dynamic environment and manage multiple tasks to meet performance standards.
• Maintain a full-time in-person schedule, including weekends (40 hours per week).

Skills

Verbal communication

Written communication

Detail orientation

Data entry

POS proficiency

18+ age requirement

Physical stamina

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Lufkin, TX is seeking a Customer Service Representative to help local customers access the financial solutions they need, while processing transactions and delivering an exceptional in-store experience.

You will cultivate relationships, review transactions for accuracy, and support community customers with a friendly, professional approach. This is an entry-level role with hands-on training and opportunities to advance within the TitleMax and CCF Family of Brands across the country.