Customer Service Pro: Payments & Support

CCF Family of Brands; Conroe (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training

Educational reimbursement program

401(k) with company match

Life and AD&D insurance

Telemedicine and HSA/FSA options

Discount Marketplace

Job summary

TitleMax in Conroe, TX is hiring a Customer Service Representative to assist customers with check cashing, money transfers, and payments, delivering friendly, efficient service in a fast-paced retail environment.

You will receive hands-on training, work with a diverse team, and have opportunities across our eleven brands nationwide; full-time hours, including weekends, with benefits and ongoing development.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficient with phones, POS system and MS Office.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in a POS system with precision.
• Build new business by completing daily call campaigns.
• Assist in account management and collections by accepting payments and managing appointments.

Skills

Verbal communication

Written communication

Data entry accuracy

Customer service oriented

Multitasking

Phone system proficiency

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Conroe, TX is hiring a Customer Service Representative to assist customers with check cashing, money transfers, and payments, delivering friendly, efficient service in a fast-paced retail environment.

You will receive hands-on training, work with a diverse team, and have opportunities across our eleven brands nationwide; full-time hours, including weekends, with benefits and ongoing development.