Bilingual Customer Service Rep – In-Store Finance

Community Choice Financial Family of Brands; Lubbock (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid on-the-job training

Professional development

Cross brand training

Key Holder Program

Performance-based career advancement

Educational Reimbursement

Medical insurance options

401(k) match

Life and AD&D Insurance

Discount Marketplace

Paid time off

Job summary

Titlemax in Lubbock, TX seeks a bilingual Customer Service Representative (CSR) to assist customers with financial solutions and process transactions in-store. This entry-level position offers hands-on training, growth opportunities across the brand network, and a structured pay and benefits package.

The role requires strong communication, data accuracy, and readiness for a full-time schedule, including weekends. Training and advancement paths are highlighted throughout the program.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up‑to‑date requirements.

Skills

High school diploma

Communication skills

Attention to detail

POS system

Microsoft Office

Age 18+

Driver's license

Background check

Physical fitness

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Titlemax in Lubbock, TX seeks a bilingual Customer Service Representative (CSR) to assist customers with financial solutions and process transactions in-store. This entry-level position offers hands-on training, growth opportunities across the brand network, and a structured pay and benefits package.

The role requires strong communication, data accuracy, and readiness for a full-time schedule, including weekends. Training and advancement paths are highlighted throughout the program.