Customer Service Specialist — Financial Services

Talentify; Humble (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

LMS access

Career advancement

Educational reimbursement

Medical insurance options

401(k) plan

Life & AD&D insurance

Voluntary benefits

Paid time off

Casual dress code

Job summary

TitleMax is seeking a Customer Service Representative to join its Store Operations team in Humble, TX. The role focuses on delivering exceptional customer experiences across loan/pawn processes, payments, and customer scheduling, with attention to compliance and data accuracy.

You will engage with customers face-to-face, manage appointments, and participate in local events to drive referrals and brand loyalty. A full-time schedule and strong communication skills are essential.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.
• Ability to meet the physical demands (standing up to 90%, move up to 25 pounds).

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and hosting in-store/community events.
• Develop customer relationships to build new business, maintain store profitability, and enhance brand loyalty.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and laws.
• Maintain office security, including vault, cash drawer, and deposits.
• Communicate effectively with customers and Team Members at all levels.
• Maintain a full-time in-person schedule (40 hours/week), with limited Saturdays.

Education

High school diploma or equivalent

Tools

Point of Sale

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative to join its Store Operations team in Humble, TX. The role focuses on delivering exceptional customer experiences across loan/pawn processes, payments, and customer scheduling, with attention to compliance and data accuracy.

You will engage with customers face-to-face, manage appointments, and participate in local events to drive referrals and brand loyalty. A full-time schedule and strong communication skills are essential.