Customer Service Specialist — Leadership Track

CCF Family of Brands; Houston (TX); Hybrid; USD 27,000 - 36,000; Full time

Benefits offered by this job

Paid training

Learning management system access

Cross brand training

Educational reimbursement

Medical insurance options

Retirement plans (401(k) and Roth 401k

Life and AD&D Insurance

Discount marketplace access

Paid time off (12 days first year)

Job summary

TitleMax in Houston, TX is seeking a friendly Customer Service Representative to help customers access financial solutions and process transactions, including check cashing, money transfers, and payments, delivering a positive in-store experience.

This entry level role offers hands-on training, coaching, and development as you join a high-performance team. You will work full-time, including weekends, with a comprehensive benefits package and opportunities to grow across multiple brands.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills with a professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS system, and computer systems.
• Must be at least 18 years old.
• Background check required and physical demands of the role.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Assist in customer account management and collections by accepting payments.
• Enter and maintain customer information in the POS system with precision.
• Work full-time, including weekends, in a dynamic in-store environment.

Skills

Customer service

Cash handling

POS system

Microsoft Office

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Houston, TX is seeking a friendly Customer Service Representative to help customers access financial solutions and process transactions, including check cashing, money transfers, and payments, delivering a positive in-store experience.

This entry level role offers hands-on training, coaching, and development as you join a high-performance team. You will work full-time, including weekends, with a comprehensive benefits package and opportunities to grow across multiple brands.