Customer Experience Specialist – Financial Solutions

TMX Finance Family of Companies; Cookeville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Paid Time Off

Diverse Culture and Inclusive Env.

Casual dress code

Job summary

Community Choice Financial Family of Brands seeks a Customer Service Representative to deliver outstanding service through the loan/pawn cycle. You’ll manage payments, appointments, and customer data in-store, while building relationships and upholding compliance. A full-time, in-person schedule is required, with occasional Saturdays.

You’ll join a team that emphasizes growth, training, and community engagement, with opportunities to enhance your skills and advance within the organization.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Must be at least 18 years of age.
• Background check required.
• Ability to meet the physical demands of the role.

Responsibilities

• Provide an exceptional customer experience throughout the loan/pawn cycle.
• Assist in customer account management by accepting payments and scheduling appointments.
• Meet performance standards by leveraging partnerships and referrals.
• Develop customer relationships to build new business and brand loyalty.
• Enter and maintain customer information in the POS with accuracy.
• Uphold compliance with policies, procedures and laws.
• Maintain security protocols and cash handling procedures.
• Work a full-time in-person schedule, including limited Saturdays.

Skills

Communication skills

Professional demeanor

Attention to detail

Data entry accuracy

Customer service orientation

Education

High school diploma or equivalent

Tools

Point of Sale (POS)

Microsoft Office

Job description

Community Choice Financial Family of Brands seeks a Customer Service Representative to deliver outstanding service through the loan/pawn cycle. You’ll manage payments, appointments, and customer data in-store, while building relationships and upholding compliance. A full-time, in-person schedule is required, with occasional Saturdays.

You’ll join a team that emphasizes growth, training, and community engagement, with opportunities to enhance your skills and advance within the organization.