Customer Service Specialist - Training & Growth Path

Community Choice Financial Family of Brands; Greenwood (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning platform access

Cross-brand opportunities

Leadership potential program

Educational Reimbursement

Medical insurance options

401(k) match

Life insurance

Disability insurance

Employee discounts

Paid time off

Casual dress code

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative for CheckSmart in Greenwood, IN. In this role, you will help customers access financial solutions and process transactions such as check cashing, money transfers, and customer payments, while delivering an exceptional in-store experience.

You’ll receive hands-on training and development as the company invests in your long-term success, with opportunities to advance across our brands nationwide.

Qualifications

• Customer-facing role experience is a plus.
• Ability to accurately review and process transactions.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside

Skills

Customer service

Data entry

Communication

Tools

POS system

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative for CheckSmart in Greenwood, IN. In this role, you will help customers access financial solutions and process transactions such as check cashing, money transfers, and customer payments, while delivering an exceptional in-store experience.

You’ll receive hands-on training and development as the company invests in your long-term success, with opportunities to advance across our brands nationwide.