In-Store Customer Service & Payments Pro

Community Choice Financial Family of Brands; Merced (CA); On-site; USD 57,859,000 - 62,681,000; Full time

Benefits offered by this job

Paid training program

Education reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Discount marketplace

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Merced, CA. You will help customers access financial solutions, process transactions, and deliver exceptional in-store experiences in a fast-paced environment.

This entry-level role offers hands-on training, development, and opportunities across our eleven brands. Expect a 40-hour work week with weekends and a strong focus on customer service and community engagement.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS system, Microsoft Office, and computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Engage in on-site activities and community events as needed.
• Maintain store appearance and cleanliness to enhance customer experience.

Skills

Excellent communication

Attention to detail

Data entry

POS system

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Merced, CA. You will help customers access financial solutions, process transactions, and deliver exceptional in-store experiences in a fast-paced environment.

This entry-level role offers hands-on training, development, and opportunities across our eleven brands. Expect a 40-hour work week with weekends and a strong focus on customer service and community engagement.