In-Store Customer Service & Payments Expert

Community Choice Financial Family of Brands; Tracy (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training

Key Holder Program

Performance-based advancement

Educational Reimbursement Program

Health insurance options

401(k) Company match

Life and AD&D Insurance

Voluntary benefits (dental, vision, is

Mental health resources via EAP

Discount marketplace access

Paid time off (12 days in first year)

Casual dress code (jeans and sneakers)

Job summary

Community Choice Financial Family of Brands in Tracy, CA is seeking a Customer Service Representative (CSR) to help customers access short-term financial solutions and process transactions such as check cashing, money transfers, and payments with accuracy.

This entry-level role includes hands-on training, a clear growth path, and a comprehensive benefits package. The position requires full-time in-person work, including weekends, with a $21.00 hourly wage and total compensation considerations.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Ability to enter data accurately.
• Proficiency with phones, POS system, and Microsoft Office.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Attend on-site events and store errands as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security protocols for vault and cash handling.
• Uphold company policies and relevant laws and regulations.
• Engage in ongoing training and stay current on product changes.
• Work a full-time schedule, including weekends.

Skills

Communication skills

Verbal communication

Written communication

Attention to detail

Data entry

POS system

Microsoft Office

Phone skills

Customer service

Education

High school diploma or equivalent

Job description

Community Choice Financial Family of Brands in Tracy, CA is seeking a Customer Service Representative (CSR) to help customers access short-term financial solutions and process transactions such as check cashing, money transfers, and payments with accuracy.

This entry-level role includes hands-on training, a clear growth path, and a comprehensive benefits package. The position requires full-time in-person work, including weekends, with a $21.00 hourly wage and total compensation considerations.