In-Store Customer Service Counter Associate

Von Maur, Inc.; Oregon (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. The role focuses on greeting customers, handling inquiries, and processing purchases and orders with care.

The position requires on-site availability for day, evening, and weekend shifts, with a focus on delivering an exceptional customer experience and maintaining a clean, organized department.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Communication

Cash handling

Phone etiquette

Teamwork

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. The role focuses on greeting customers, handling inquiries, and processing purchases and orders with care.

The position requires on-site availability for day, evening, and weekend shifts, with a focus on delivering an exceptional customer experience and maintaining a clean, organized department.