Guest Services Counter Associate

Von Maur, Inc.; Oregon (WI); Vor Ort; USD 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

401(k) retirement plan

Generous merchandise discount

Comprehensive benefits

Promote from within philosophy

Zusammenfassung

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as the reliable source for information and support. You will greet customers, handle calls, and assist with charge accounts while ensuring accurate processing of purchases and online orders.

This role requires on-site availability for day, evening, and weekend shifts in a fast-paced department. The team emphasizes strong service, integrity, and a commitment to customer satisfaction.

Qualifikationen

• Greet customers and provide friendly service.
• Handle multi-line telephone inquiries and direct to appropriate area.
• Open and manage customer charge accounts and assist with questions.
• Prepare and wrap purchases for shipment or pickup.

Aufgaben

• Own the customer experience from greeting to resolution.
• Answer a multi-line telephone and direct calls as needed.
• Open, process, and answer questions about customer charge accounts.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Assist with bank deposits and cash handling at the counter.
• Maintain a clean, organized department and workstation.
• Be available to work on-site for day, evening, and weekend shifts.

Kenntnisse

Customer service

Telephone handling

Cash handling

Order processing

Jobbeschreibung

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as the reliable source for information and support. You will greet customers, handle calls, and assist with charge accounts while ensuring accurate processing of purchases and online orders.

This role requires on-site availability for day, evening, and weekend shifts in a fast-paced department. The team emphasizes strong service, integrity, and a commitment to customer satisfaction.