In-Store Customer Service Associate — BOPIS & Framing

Michaels Stores; Naperville (IL); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels Stores in Naperville, IL is hiring a Store Team Member to deliver friendly customer service, help customers find products, and ensure a fast, accurate checkout experience. You will engage customers with the Rewards program and enroll them when appropriate, assist with omni-channel processes, and keep shelves well stocked and in-stock.

The role involves unloading trucks, stocking, and following planograms, supporting safety programs, and maintaining store recovery standards.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Ensure fast, friendly checkout with accurate cash handling.
• Promote and enroll customers in Rewards program.
• Support Buy Online Pickup in Store and Ship From Store processes.
• Unloading trucks, stocking shelves, and following planograms.
• Assist with store recovery and in-stock maintenance.

Skills

Retail customer service

Job description

Michaels Stores in Naperville, IL is hiring a Store Team Member to deliver friendly customer service, help customers find products, and ensure a fast, accurate checkout experience. You will engage customers with the Rewards program and enroll them when appropriate, assist with omni-channel processes, and keep shelves well stocked and in-stock.

The role involves unloading trucks, stocking, and following planograms, supporting safety programs, and maintaining store recovery standards.