Dawn Stock & Customer Experience Associate

Michaels Stores; Vernon Hills (IL); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

401(k) with employer match

Employee assistance program

Medical, dental, and vision coverage

Flexible spending accounts

Commuter benefits

Employee discounts

Job summary

Michaels Stores in Vernon Hills, IL is seeking a team member to assist customers, operate the checkout, and promote rewards enrollments while maintaining a well-stocked, attractive store. You will participate in BOPIS/SFS processes and support framing services as needed.

The role requires standing for long periods, lifting merchandise, and adhering to SOPs and safety programs. Join a collaborative team dedicated to customer care and in-store experience.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift/move merchandise.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Card enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with BOPIS and SFS Omni-channel processes.
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance including returns/go back.
• Support shrink and safety programs and SOP adherence.
• Interact professionally with customers and colleagues; promote company values.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Framing sales

Omni-channel knowledge

Job description

Michaels Stores in Vernon Hills, IL is seeking a team member to assist customers, operate the checkout, and promote rewards enrollments while maintaining a well-stocked, attractive store. You will participate in BOPIS/SFS processes and support framing services as needed.

The role requires standing for long periods, lifting merchandise, and adhering to SOPs and safety programs. Join a collaborative team dedicated to customer care and in-store experience.