Retail Customer Service & Checkout Specialist

Michaels; Naperville (IL); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental & vision coverage

Tuition assistance

Flexible scheduling

Job summary

Michaels in Naperville, IL is looking for a store associate to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining the sales floor to meet our store standards.

This role involves promoting the Michaels Rewards program, supporting omnichannel services like Buy Online Pickup in Store and Ship From Store, and upholding store recovery, safety, and SOPs while treating customers with

Qualifications

• Retail or customer service experience is preferred.
• Ability to assist customers and guide product selection.
• Comfort with checkout standards and POS systems.

Responsibilities

• Assist customers with shopping, locate products, and provide solutions.
• Operate the checkout, handle cash, and process transactions accurately.
• Promote and enroll customers in the Rewards program and Private Label Credit Cards.
• Support omnichannel processes including BOPIS and Ship From Store.
• Restock, stock shelves, and maintain planograms; ensure in-stock conditions.

Skills

Customer service

Cash handling

Retail

Job description

Michaels in Naperville, IL is looking for a store associate to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining the sales floor to meet our store standards.

This role involves promoting the Michaels Rewards program, supporting omnichannel services like Buy Online Pickup in Store and Ship From Store, and upholding store recovery, safety, and SOPs while treating customers with