In-Store Customer Sales & Solutions Associate

Trane Technologies plc; Troy (MI); On-site; USD 29,000 - 59,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies plc in Troy, MI, seeks a Customer Sales Associate for on-site work at Trane Supply stores. You will assist customers, resolve parts or equipment issues, and deliver high-quality parts and solutions while meeting sales goals and maintaining exceptional service.

The role emphasizes order management, knowledge of products, and strong problem-solving. Weekend/overtime flexibility is required, with comprehensive benefits and an entry-level healthcare plan.

Qualifications

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales

Customer service

Relationship building

Problem solving

Education

H.S. Diploma or GED

Job description

Trane Technologies plc in Troy, MI, seeks a Customer Sales Associate for on-site work at Trane Supply stores. You will assist customers, resolve parts or equipment issues, and deliver high-quality parts and solutions while meeting sales goals and maintaining exceptional service.

The role emphasizes order management, knowledge of products, and strong problem-solving. Weekend/overtime flexibility is required, with comprehensive benefits and an entry-level healthcare plan.