In-Store Customer Experience & Sales Advocate

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Monroe (NC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell's Furniture, a family-owned retailer, is seeking a Customer Service Representative to enhance the in-store experience and support sales efforts. The CSR will guide customers through the purchasing journey, manage accounts, and assist with financing and transactions while ensuring privacy and compliance.

The role emphasizes building relationships, promoting loyalty, and contributing to a high-performing retail environment within the Monroe, NC market.

Qualifications

• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-oriented mindset with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational, multitasking, and problem-solving skills

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Communication

Sales minded

Financial transactions

Organization

Team oriented

Education

High school diploma or equivalent

Job description

Kimbrell's Furniture, a family-owned retailer, is seeking a Customer Service Representative to enhance the in-store experience and support sales efforts. The CSR will guide customers through the purchasing journey, manage accounts, and assist with financing and transactions while ensuring privacy and compliance.

The role emphasizes building relationships, promoting loyalty, and contributing to a high-performing retail environment within the Monroe, NC market.