Customer Experience & Sales Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience, supporting sales and customer service efforts from engagement through ongoing account support.

The CSR will build relationships, guide customers through the purchasing journey, and help drive revenue while maintaining accurate records and ensuring a positive store environment.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.

Skills

Customer service

Interpersonal skills

Sales orientation

Communication

Bilingual (English-Spanish)

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience, supporting sales and customer service efforts from engagement through ongoing account support.

The CSR will build relationships, guide customers through the purchasing journey, and help drive revenue while maintaining accurate records and ensuring a positive store environment.