In-Store CSR: Commission & Growth Opportunities

Kimbrells; Durham (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Commission

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Kimbrell’s Furniture is hiring a Customer Service Representative (CSR) to deliver an exceptional in-store experience and support sales and customer service efforts. The CSR will build relationships, guide customers through purchasing, and ensure a seamless experience from initial engagement through ongoing account support.

The role emphasizes customer service, POS transactions, and collaboration with the store team to drive revenue and create a positive retail environment.

Qualifications

• High school diploma or equivalent preferred; relevant experience considered
• Strong customer service and interpersonal skills
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in fast-paced, team-oriented retail environment
• Bilingual (English-Spanish) ability may be a plus based on staffing needs

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Sales minded

Financial transactions basics

Organization

Teamwork

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is hiring a Customer Service Representative (CSR) to deliver an exceptional in-store experience and support sales and customer service efforts. The CSR will build relationships, guide customers through purchasing, and ensure a seamless experience from initial engagement through ongoing account support.

The role emphasizes customer service, POS transactions, and collaboration with the store team to drive revenue and create a positive retail environment.