In-Store Customer Experience Pro (POS & Training)

Nordstrom, Inc.; Columbus (OH); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement & PTO

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a Customer Service Representative at Easton Town Center in Columbus, OH. You will deliver seamless, friendly service, handle returns/exchanges, and assist with order and pickup inquiries. You will troubleshoot customer concerns with empathy and resolve issues efficiently.

Proficiency with POS systems, strong communication, and the ability to work evenings and weekends are required. Nordstrom offers comprehensive benefits and employee discounts to eligible staff.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.
• Hours vary based on business needs, including evenings and weekends.

Job description

Nordstrom, Inc. is seeking a Customer Service Representative at Easton Town Center in Columbus, OH. You will deliver seamless, friendly service, handle returns/exchanges, and assist with order and pickup inquiries. You will troubleshoot customer concerns with empathy and resolve issues efficiently.

Proficiency with POS systems, strong communication, and the ability to work evenings and weekends are required. Nordstrom offers comprehensive benefits and employee discounts to eligible staff.