Customer Service Representative - Easton Town Center

Nordstrom, Inc.; Columbus (OH); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement & PTO

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a Customer Service Representative at Easton Town Center in Columbus, OH. You will deliver seamless, friendly service, handle returns/exchanges, and assist with order and pickup inquiries. You will troubleshoot customer concerns with empathy and resolve issues efficiently.

Proficiency with POS systems, strong communication, and the ability to work evenings and weekends are required. Nordstrom offers comprehensive benefits and employee discounts to eligible staff.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.
• Hours vary based on business needs, including evenings and weekends.

Job description

Customer Service Representative - Easton Town Center page is loaded## Customer Service Representative - Easton Town Centerlocations: Columbus, OHtime type: Variableposted on: Posted Yesterdayjob requisition id: R-877419## **Job Description****A day in the life...*** Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries* Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach* Accurately process transactions and ticketing using POS and store systems to support inventory accuracy* Build relationships with teammates and contribute to a positive, team-focused environment* Protect the security and privacy of customer information through education, compliance and resolution of issues* Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience* Hours vary based on business needs, including evenings and weekends**You own this if you have...*** Strong ability to build relationships with customers, peers, and leaders* Proficiency in multiple operating systems such as MS Windows, iOS and Android* Clear, effective communication and strong interpersonal skills* Ability to train and deliver POS/register training to support onboarding of new hires* Ability to prioritize multiple tasks in a fast-paced environment* Strong ownership, accountability, and follow-through* Physical Requirements:+ Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.+ Frequent use of hands for grasping, fine manipulation, pushing and pulling+ Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.+ Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds**Pay Range Details**The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.$16.75 - $17.45 HourlyAt Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.**We've got you covered...**Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:* Medical/Vision, Dental, Retirement and Paid Time Away* Life Insurance and Disability* Merchandise Discount and EAP ResourcesThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disabilityhttps://careers.nordstrom.com/pdfs/Ben\\_Overview\\_07-14\\_Variable\\_ES-US.pdf**A few more important points...**The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the for relevant information and guidelines.Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.Applications are accepted on an ongoing basis. (C) 2026 Nordstrom, Inc