In-Store Customer Experience Pro (Part-Time)

The Michael's Companies; Phoenix, Northern (AZ, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

401(k) with employer match

Paid time off

Job summary

The Michaels Companies in Phoenix, AZ, is seeking a customer-focused store associate to help customers find products, ring up purchases, and unload merchandise as part of daily store operations. You will play a key role in delivering a fast, friendly checkout and supporting omnichannel orders like BOPIS and SFS.

Candidates should have retail or customer service experience; the role requires standing for long periods and occasional heavy lifting in a climate-controlled public retail setting.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop and locate products
• Ensure a fast and friendly checkout experience
• Complete truck unloading and merchandise duties to maintain in-stock, well-merchandised store
• Engage customers on rewards programs and enrollments
• Assist with omnichannel processes (BOPIS and Ship From Store)
• Support stock, planograms, and merchandise recovery
• Adhere to SOPs and company policies; promote a positive image for the store
• Cross trained in custom framing sales and production

Skills

Customer service

Cash handling

Job description

The Michaels Companies in Phoenix, AZ, is seeking a customer-focused store associate to help customers find products, ring up purchases, and unload merchandise as part of daily store operations. You will play a key role in delivering a fast, friendly checkout and supporting omnichannel orders like BOPIS and SFS.

Candidates should have retail or customer service experience; the role requires standing for long periods and occasional heavy lifting in a climate-controlled public retail setting.