In-Store Guest Experience Specialist

Intuit Inc.; Los Angeles (CA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

401(k) Savings Plan with company match

Health benefits (medical, dental, vis

Job summary

Intuit Inc. in Southern California seeks an in-person Customer Advisor to deliver a high-touch hospitality experience for TurboTax customers. You will welcome guests, understand their needs, and guide them to the right service within the TurboTax network.

Be the friendly face, resolve concerns, and ensure a smooth end-to-end experience while representing Intuit with professionalism and care.

Qualifications

• 3+ years in hospitality, customer service, or high-touch roles.
• Proven ability to deliver exceptional customer experiences with empathy.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver a world-class customer experience and greet customers warmly.
• Listen, understand concerns, and guide customers to the right service or expert.
• Accompany customers from arrival to hand-off with clear, personal support.
• Reduce friction by answering questions and resolving concerns.
• Follow up to ensure needs are met and questions resolved.

Skills

Hospitality

Customer service

Communication

Education

High school diploma or GED

Job description

Intuit Inc. in Southern California seeks an in-person Customer Advisor to deliver a high-touch hospitality experience for TurboTax customers. You will welcome guests, understand their needs, and guide them to the right service within the TurboTax network.

Be the friendly face, resolve concerns, and ensure a smooth end-to-end experience while representing Intuit with professionalism and care.