In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Glendale (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training and development

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading telecommunications support company in Glendale, California, is seeking a Retail Support Specialist to provide frontline support to customers in high-traffic retail environments. The ideal candidate will excel in customer service, navigate complex systems, and handle high-stress situations. Benefits include competitive pay of $26 per hour, comprehensive training, and opportunities for career growth. Join us to impact sales and customer service positively!

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional and friendly support to customers in retail locations.
• Resolve inquiries related to billing, account updates, and device support.
• Troubleshoot wireless devices and network issues.
• Act as the subject-matter expert for retail employees and partners.
• Work closely with cross-functional teams to enhance customer experience.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving abilities

High-stress situation handling

Job description

A leading telecommunications support company in Glendale, California, is seeking a Retail Support Specialist to provide frontline support to customers in high-traffic retail environments. The ideal candidate will excel in customer service, navigate complex systems, and handle high-stress situations. Benefits include competitive pay of $26 per hour, comprehensive training, and opportunities for career growth. Join us to impact sales and customer service positively!