In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Chandler (AZ); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive pay of $26 per hour

Comprehensive training and development

401k Plan with employer matching

Paid vacation and personal/sick days

AT&T wireless discount

Advancement opportunities

Job summary

A leading telecommunications company is seeking a Retail Support Specialist in Chandler, Arizona. This role involves delivering frontline support to customers in a retail environment, addressing account and service concerns effectively. Ideal candidates will possess strong communication and customer service skills, the ability to work in high-pressure situations, and adaptability in a dynamic setting. Benefits include competitive pay, comprehensive training, and opportunities for career advancement.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to customers.
• Resolve inquiries related to billing, device support, and service concerns.
• Collaborate with cross-functional teams to improve processes.

Skills

Customer service

Communication

Problem-solving

Multitasking

Job description

A leading telecommunications company is seeking a Retail Support Specialist in Chandler, Arizona. This role involves delivering frontline support to customers in a retail environment, addressing account and service concerns effectively. Ideal candidates will possess strong communication and customer service skills, the ability to work in high-pressure situations, and adaptability in a dynamic setting. Benefits include competitive pay, comprehensive training, and opportunities for career advancement.