In-Store Customer Success Specialist

DSI Systems Inc.; Queen Creek (AZ); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

Paid training

Advancement opportunities

Job summary

A leading technology company is seeking a Retail Support Specialist in Queen Creek, Arizona. This role involves providing hands-on support to AT&T customers in high-traffic retail settings. Responsibilities include resolving account issues, troubleshooting devices, and enhancing customer experiences. The ideal candidate will excel in communication and multitasking while maintaining professionalism in a dynamic retail environment. Full training and competitive compensation starting at $26 per hour are offered, along with a supportive work atmosphere.

Qualifications

• Experience in wireless communications, retail customer service, or technical support is preferred.
• Previous call center or retail support experience is a plus.

Responsibilities

• Provide professional support to customers in retail environments.
• Resolve inquiries related to billing and service concerns.
• Troubleshoot wireless devices and network issues.
• Document all customer interactions accurately.

Skills

Strong customer service skills

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented

Strong problem-solving abilities

Job description

A leading technology company is seeking a Retail Support Specialist in Queen Creek, Arizona. This role involves providing hands-on support to AT&T customers in high-traffic retail settings. Responsibilities include resolving account issues, troubleshooting devices, and enhancing customer experiences. The ideal candidate will excel in communication and multitasking while maintaining professionalism in a dynamic retail environment. Full training and competitive compensation starting at $26 per hour are offered, along with a supportive work atmosphere.