In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Phoenix (AZ); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Medical, Dental, Vision insurance

401k Plan with employer matching

Paid vacation and personal days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading business solutions provider is seeking a Retail Support Specialist in Phoenix, Arizona. In this role, you will deliver hands-on support to AT&T customers in high-traffic retail environments. Strong communication skills and the ability to handle escalated situations are essential. This position offers competitive pay starting at $26 per hour and comprehensive training, creating a supportive team environment with opportunities for career growth.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to AT&T customers in retail locations.
• Resolve inquiries related to billing and device support.
• Troubleshoot wireless devices and network issues.
• Document all interactions thoroughly and adhere to company policies.

Skills

Customer service

Communication

Problem-solving

Multitasking

Job description

A leading business solutions provider is seeking a Retail Support Specialist in Phoenix, Arizona. In this role, you will deliver hands-on support to AT&T customers in high-traffic retail environments. Strong communication skills and the ability to handle escalated situations are essential. This position offers competitive pay starting at $26 per hour and comprehensive training, creating a supportive team environment with opportunities for career growth.