In-Store Customer Care Specialist — Flexible Hours

Nordstrom Inc; Oak Brook (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom in Oak Brook is seeking candidates who are customer focused and can handle a variety of store transactions with care and professionalism.

You will work across Windows, iOS and Android devices in a fast-paced retail environment, delivering excellent service, protecting customer data, and promoting Nordstrom Rewards. The role emphasizes teamwork and flexible scheduling to meet business needs.

Qualifications

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to prioritize multiple tasks in a fast-paced environment
• Accountability, initiative and a high level of ownership
• The ability to work a flexible schedule based on department needs

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

Skills

Relationship building

Multi-OS proficiency

Communication

Task prioritization

Accountability

Flexible schedule

Job description

Nordstrom in Oak Brook is seeking candidates who are customer focused and can handle a variety of store transactions with care and professionalism.

You will work across Windows, iOS and Android devices in a fast-paced retail environment, delivering excellent service, protecting customer data, and promoting Nordstrom Rewards. The role emphasizes teamwork and flexible scheduling to meet business needs.