Customer Experience Advocate (Flexible Hours)

Nordstrom; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Vision

Dental

Retirement plan

Merchandise discount

EAP resources

401k

PTO

Job summary

Nordstrom in Chicago is seeking a customer-focused associate to assist customers with transactions and deliver a seamless, friendly in-store experience. You will use store technology, build relationships, and support team goals in a fast-paced retail setting.

Successful candidates demonstrate strong communication, adaptability across operating systems, and a commitment to privacy and security of customer information. This role requires a flexible schedule and collaborative teamwork.

Qualifications

• Ability to build relationships with customers, peers and leadership.
• Proficiency in MS Windows, iOS and Android.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative and ownership.
• The ability to work a flexible schedule based on department needs.

Responsibilities

• Assist customers with transactions and provide a seamless, friendly experience.
• Demonstrate expertise in technologies used in the store environment.
• Inspire trust, teamwork and positive relationships among the team.
• Defuse customer situations and resolve issues promptly and effectively.
• Ensure privacy and security of customer information through education and compliance.

Skills

Customer service

Interpersonal skills

Multi-OS proficiency

Communication

Time management

Flexibility

Teamwork

Tools

MS Windows

iOS

Android

Job description

Nordstrom in Chicago is seeking a customer-focused associate to assist customers with transactions and deliver a seamless, friendly in-store experience. You will use store technology, build relationships, and support team goals in a fast-paced retail setting.

Successful candidates demonstrate strong communication, adaptability across operating systems, and a commitment to privacy and security of customer information. This role requires a flexible schedule and collaborative teamwork.