In-Store Customer Care Specialist - Finance & Payments

Community Choice Financial Family of Brands; Dover (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

Learning management system

Educational reimbursement

Medical insurance options

401(k) retirement plan

Life and AD&D insurance

Paid time off

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative in the Dover, DE area. You will be a vital part of Store Operations, delivering outstanding customer service throughout loan/pawn cycles, managing payments, appointments, and referrals, and helping build lasting customer relationships.

The role emphasizes in-person attendance, compliance with policies, and a collaborative team environment with growth opportunities through training programs and benefits.

Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Must be at least 18 years of age with valid driver’s license and auto insurance.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Excellent verbal and written comms

Professional demeanor

Attention to detail

Data entry accuracy

Customer service orientation

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Phone systems

Point of Sale (POS)

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative in the Dover, DE area. You will be a vital part of Store Operations, delivering outstanding customer service throughout loan/pawn cycles, managing payments, appointments, and referrals, and helping build lasting customer relationships.

The role emphasizes in-person attendance, compliance with policies, and a collaborative team environment with growth opportunities through training programs and benefits.