Customer Service & Payments Specialist | Training & Growth

Ccffamilyofbrands; Dover (DE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training nationwide

Leadership development program

Performance-based career advancement

Educational reimbursement

Medical insurance options including Hs

401(k) with company match

Job summary

Community Choice Financial® Family of Brands is seeking a Customer Service Representative in Dover, DE to assist local customers with transactions (check cashing, money transfers, and payments) and provide exceptional in-store experiences. This entry-level role offers hands-on training and development across a network of brands.

You will support daily operations, engage customers, and participate in on-site marketing while adhering to policies and security standards.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with customers.
• Detail-oriented with accurate data entry.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to fit customers' lifestyle.
• Enter and maintain customer information in the POS system with precision.
• Maintain store appearance and cleanliness to enhance the customer experience.
• Uphold store security protocols and opening/closing procedures.

Skills

Verbal and written communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands is seeking a Customer Service Representative in Dover, DE to assist local customers with transactions (check cashing, money transfers, and payments) and provide exceptional in-store experiences. This entry-level role offers hands-on training and development across a network of brands.

You will support daily operations, engage customers, and participate in on-site marketing while adhering to policies and security standards.