In-Store CSR: Money Services & Growth Path

Community Choice Financial Family of Brands; Pearland (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross brand training

Educational Reimbursement

401(k) and Roth 401(k)

Life and AD&D Insurance

Discount Marketplace

Paid time off 12 days

Job summary

Community Choice Financial Family of Brands in Pearland, TX is seeking a Customer Service Representative to help customers access fast financial solutions. You will process transactions, enter data accurately, and build lasting customer relationships in a fast-paced, in-store environment.

The role offers hands-on training, room for advancement across 11 brands, and a comprehensive benefits package. This entry-level position emphasizes onboarding, coaching, and long-term career development.

Qualifications

• A high school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, standing up to 90% of the time; moving and transporting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and applicable laws.

Skills

Customer service

Verbal communication

Written communication

Data entry

Cash handling

POS system

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

Community Choice Financial Family of Brands in Pearland, TX is seeking a Customer Service Representative to help customers access fast financial solutions. You will process transactions, enter data accurately, and build lasting customer relationships in a fast-paced, in-store environment.

The role offers hands-on training, room for advancement across 11 brands, and a comprehensive benefits package. This entry-level position emphasizes onboarding, coaching, and long-term career development.