In-Store CSR: Financial Services & Payments Expert

Community Choice Financial Family of Brands; McDonough (GA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand opportunities

Key Holder Program

Career advancement

Educational reimbursement

Medical insurance with telemedicine (H

401(k) with company match

Life and AD&D Insurance

Voluntary benefits selection

Employee assistance program

Discount marketplace

Paid time off 12 days

Job summary

Community Choice Financial Family of Brands in McDonough, GA is seeking a Customer Service Representative to assist customers with transactions, payments, and services in a fast-paced in-store setting.

You will receive hands-on training and opportunities to advance across eleven brands nationwide, including a comprehensive benefits package and a paid time off program. This entry-level role emphasizes customer focus and reliability in a retail financial services environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and data accuracy.
• Proficiency with phones, POS system, and Microsoft Office.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for work.
• Background check required.
• Able to meet physical demands (standing up to 90%, lift up to 25 lbs).

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system with precision.
• Support daily call campaigns to build new business.
• Assist in account management and collections through payments and appointments.
• Attend on-site store activities and community events as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security procedures and opening/closing routines for cash handling.
• Participate in ongoing training and stay updated on product/process changes.
• Work full-time with in-person attendance, including weekends.

Skills

Verbal and written communication

Attention to detail

Data entry accuracy

Phone proficiency

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in McDonough, GA is seeking a Customer Service Representative to assist customers with transactions, payments, and services in a fast-paced in-store setting.

You will receive hands-on training and opportunities to advance across eleven brands nationwide, including a comprehensive benefits package and a paid time off program. This entry-level role emphasizes customer focus and reliability in a retail financial services environment.