In-Store Client Relations Specialist

TravisMathew Company; North Carolina; On-site; USD 24,000 - 32,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture to achieve KPIs and profitability goals. You will connect with in-store clients, develop repeat business, and maintain product knowledge across our seasonal line.

The role requires servicing customers with a friendly approach and supporting events and promotions. Join a fast-paced retail team, contribute to CRM activities, and help create an inviting store environment

Qualifications

• Minimum 1 year experience in a client services capacity.
• Retail experience preferred.
• Ability to work non-traditional hours including weekends and evenings.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Microsoft Applications

POS systems

Written and verbal communication

Decision making

Weekend/evening hours

Tools

POS systems

Microsoft Office

Job description

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture to achieve KPIs and profitability goals. You will connect with in-store clients, develop repeat business, and maintain product knowledge across our seasonal line.

The role requires servicing customers with a friendly approach and supporting events and promotions. Join a fast-paced retail team, contribute to CRM activities, and help create an inviting store environment