Delivery Station Customer Experience Associate

Amazon; Puyallup (WA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Washington (Puyallup) to provide in-station, real-time support and help ensure on-time delivery. You’ll collaborate with warehouse teams, assist customers, and help resolve delivery issues to create a positive experience.

The role requires a full-time schedule (40+ hours), the ability to lift up to 49 pounds, and the stamina to stand for long shifts in a dynamic, noise-variable environment. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree or equivalent.
• Experience analyzing performance metrics and KPIs.
• Strong written and verbal communication.

Responsibilities

• Communicate with customers in person, by phone, and email.
• Empathize with customer needs and set expectations.
• Resolve issues and provide accurate information.
• Work a full-time schedule (40+ hours per week).
• Carry, lift up to 49 pounds and stand for long shifts.

Skills

Written communication

Verbal communication

Performance metrics

Brand ambassador

Education

High school diploma

Bachelor's degree

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Washington (Puyallup) to provide in-station, real-time support and help ensure on-time delivery. You’ll collaborate with warehouse teams, assist customers, and help resolve delivery issues to create a positive experience.

The role requires a full-time schedule (40+ hours), the ability to lift up to 49 pounds, and the stamina to stand for long shifts in a dynamic, noise-variable environment. Equal opportunity employer.